In December 2006 the Historical Document Dept. of the State Intellectual Property Office (SIPO) opened a Document Information Desk on the government special website of the SIPO, which replies questions raised by the public on the use of historical documents and promotes its communication and exchange with readers. Over the past one month after its opening, the Document Information Desk has received broad concern and good appreciation from the society in regard to its quality and fast services.    　

Based on about two years of operation on the LAN, the historical Document Information Desk aims to generalize patent historical information and knowledge to the maximum from the start of various charge-free services in the Patent History Hall and charge-free lectures on patent knowledge as well as data retrieval training, therefore, it has opened up a new channel for the public to access to historical knowledge and added a new platform for its communication with the society.

The department in charge of the work is the Reading Division of the Historical Document Dept. As the setup of an internet environment of the Document Information Desk involves the entire image of the SIPO, comrades of the division had made a lot of preparations before it was officially open, including: design a work plan, determine the number of employees and their posts, who are responsible for monitoring and maintaining the desk; finalizing the 24-hour answer and review system, etc., so that the desk can provide accurate and timely services. This job was also supported by all members, the leaders and the led, of the Historical Document Dept., and related divisions and their personnel actively participated in the question answer and review.　

Regarding every question raised to the desk, the Historical Document Dept. does its best to give a detailed answer as early as possible and its review is precise and correct. The department is not only able to answer questions, but more importantly, disseminate historical patent information and knowledge in a broad way. It is due to the desk's timely and effective service that the desk attracts the public to actively and enthusiastically take part in its activity, received visits of 1900 persons/times within a short time of less than one month and was well affirmed and appreciated by readers. At the time of summarizing the features of the "Historical Service Desk" some reader praised: it is very good to open a window for "retrieving" question headings, everybody can have a check before raising any question, so that reference can be made to the answers of questions raised earlier if there are any like or similar ones and that the workload on some of its staff can be reduced; it is very good to write the names and phone numbers of the repliers, which can enhance their sense of responsibility and avoid any equivocal and specious answers.   

While feeling gratified, the Historical Document Dept. has deeply realized how heavy its responsibility is to disseminate historical patent information and upgrade the awareness of the public about patent. The whole staff expressed that they would continue displaying their active motivation, thinking of what the public thinks about and worrying about what the public worry, and do a down-to-earth job in rendering various services.

2007-01-17

2007-01-17